October 7, 2015

ELECTION YEAR: IF YOU CAN’T BEAT ‘EM, JOIN ‘EM

ELECTION YEAR: IF YOU CAN’T BEAT ‘EM, JOIN ‘EM

Let’s put down the Primary candidate battering rams for a second and think about the opportunity this Election Year holds for us PR pros. The next 12+ months will be largely wall-to-wall election coverage, so how do you keep your brands or clients’ brands in the news cycle in a positive way with the abounding political coverage.

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September 28, 2015

Citizen Relations Advances Global Leadership Team

Citizen Relations Advances Global Leadership Team

CITIZEN RELATIONS ADVANCES GLOBAL LEADERSHIP TEAM
Opening of AsiaPacific Hub and Expanded Mandates for Global Executive Team
Bolster Citizen’s Growth and Expansion

 Los Angeles, September 28, 2015 — Citizen Relations, the award-winning global public relations and integrated marketing communications firm, announced today the appointment of Christian Chamberlin to Managing Director, AsiaPacific, based in the firm’s newly expanded Hong Kong regional hub office.  Previously, Chamberlin was General Manager of Citizen’s U.S. operations with offices in New York, Los Angeles and Irvine (Orange County).

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September 2, 2015

Talent Management & the Wisdom of Ages

Talent Management & the Wisdom of Ages

Our management team regularly cites a very wise and effective client of ours. He often said: “One of the best things we can do as management is get everyone in the right seats on the bus.” I’ve since seen versions of this sentiment espoused across the business world, from analysts to leadership gurus like Jack Welch.

But let’s be clear, the management strategy is not a new one. In fact it has roots in a favorite saying of my dearly departed Grandmother, Nora McCullough.

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July 15, 2015

Brand Citizenship and Corporate Character

Brand Citizenship and Corporate Character

There has been no shortage of public debate on volatile citizenship issues this year, from the Supreme Court ruling on Marriage Equality, the Confederate flag as a symbol of hate, or the blow-up of incendiary comments about immigrants by would-be Presidential candidates.

What is a company or brand to do when the public debate and social conversation turns to polarizing subject matter? Who will arbitrate the debate over divisive issues in America’s board rooms? How can a bold brand plant stakes in the ground that are in step modern perspectives?

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June 4, 2015

Think Positively and Share the Love

Think Positively and Share the Love

During a recent rehearsal for an important client pitch, I asked the team to take notes on one another’s presentation, not to find fault in what we were doing or saying, but rather to identify at least one thing that they loved about each team member’s performance.

After what was arguably a very good rehearsal, we sat together for another 45 minutes of sharing feedback. The team went around the room sharing praise for one another. What started as light commentary about what we loved in their presentations — certain anecdotes, selected word choice or a note about flair — soon turned into deeper love notes about why that individual was important to the team, what value they brought to this prospective client’s work, and how they elevated the agency as a whole.

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May 26, 2015

Getting to the Real Thing: A PR Pro’s Lessons from MAD MEN

Getting to the Real Thing: A PR Pro’s Lessons from MAD MEN

Mad Men is over, and so closes a saga where art imitated life, sometimes imitating art, always imitating life. Whether you enjoyed the show’s various and sundry plotlines or not, it is undeniably one of the best depictions of the advertising industry ever written. It’s also probably the most artful and stylistic time-capsule of life and business in the 60s ever created. That the story was told so beautifully and appropriately on television, arguably the medium that catapulted advertising to corporate hero status, is the gravy on the Swanson’s TV dinner.

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April 30, 2015

Citizenship: What is Culture Not?

Citizenship: What is Culture Not?

Culture, in the corporate sense, is something of a mystery. We feel it, but we can’t touch it. We can see its signifiers, which tell us where we are, what to expect and how to act. But what is the meaning behind these messages? How to talk about the core of an organization’s culture? And if we can talk easily about culture, we must be careful not to imagine that saying we have a certain kind of culture will make it so.

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April 24, 2015

To Whom It May Concern

To Whom It May Concern

Allow me and William Safire from his grave to tell you that verbal tics drive us crazy.

Maybe it’s because our PR agency has been in presentation-training mode recently, but lately, I’ve been bothered greatly by two of the smallest but possibly most annoying words.

So and Right.

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March 23, 2015

The Art of the Apology – or, Character Counts

The Art of the Apology – or, Character Counts

Recently I was asked by NY Daily News to provide a quote about A-Rod’s public apology, which fans seemingly felt came up short. I told the reporter I was not willing to judge the situation from afar, but I was willing to provide my POV generally about what makes an apology strategic and compelling.

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March 6, 2015

Sometimes We Must Think Smaller to Design Bigger

Sometimes We Must Think Smaller to Design Bigger

An effective campaign today must be comprised of a number of things. It must be impactful, unexpected, unique, memorable, and it must resonate with audiences.  A great campaign must have a clear purpose, with a clearly conveyed message. Every once in a while we are fortunate to see a breakthrough campaign with an inspiringly simple approach that captures the hearts and minds of people everywhere.

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